Data protection impact assessment (DPIA): draft

Tool: Chegg (AI study help) Supplier: Chegg Inc
School: [School to complete: school name] Prepared by: [School to complete: name and role] Date: [School to complete: date]

Draft generated by AI Prefect from the supplier’s published documents (checked 2026-10-23). A starting point only; not legal advice. Verify every fact before relying on it.

1. What the tool will be used for

Type of tool	homework help / AI
Purpose in our school	[School to complete: what you will use it for, which year groups or staff, and why]
Who will use it	Supplier says pupil-facing: yes - students (consumer) [School to complete: number and roles of users]
Personal data involved	[School to complete: e.g. staff names and emails; any pupil data; any special category data (health, SEND, safeguarding)? Avoid where possible]

2. How the supplier handles data

Processor or controller	Not stated by the supplier. [School to complete: confirm with the supplier]
Where data is stored	Not stated by the supplier. [School to complete: confirm location and transfer safeguards]
Trains AI on inputs	YES - inputs, files, audio and video may train Chegg's and third-party AI models (known under-18s excluded)
How long inputs are kept	Not stated by the supplier. [School to complete: retention period]
Data processing agreement	Not stated by the supplier. [School to complete: DPA reference or date signed] Signs individual DPAs: Not stated by the supplier. [School to complete: ask the supplier]
Supplier DPO / UK representative	Not stated by the supplier. [School to complete: contact details]
Minimum age	Not stated by the supplier. [School to complete: minimum age]
Other safety notes	AI features may capture voice and keystrokes; OpenAI and Anthropic may process data
Lawful basis	[School to complete: e.g. public task (Article 6(1)(e)) or legitimate interests; Article 9 condition if special category data]

3. Risks and how we will reduce them

AI Prefect rating: staff Red, pupils Red.

Risk	Suggested measure	Likelihood / severity	Residual risk
What staff or pupils type may be used to train the supplier’s AI	Use a plan or setting that switches training off; do not enter personal data until confirmed.	[School to complete: low / medium / high]	[School to complete: accepted?]
Data may be stored outside the UK/EU (Not stated)	Confirm the transfer safeguards (UK IDTA, standard contractual clauses or adequacy).	[School to complete: low / medium / high]	[School to complete: accepted?]
No data processing agreement published	Request a DPA before use, or limit use to non-personal data.	[School to complete: low / medium / high]	[School to complete: accepted?]
Minimum age: not stated	Check this against the age of any pupils who will use it.	[School to complete: low / medium / high]	[School to complete: accepted?]
Supplier not confirmed as a processor acting on school instructions	Clarify roles in the contract.	[School to complete: low / medium / high]	[School to complete: accepted?]
AI output may be inaccurate or biased	Staff review all output before it is used; do not rely on it for decisions about individuals.	[School to complete: low / medium / high]	[School to complete: accepted?]
[School to complete: any other risks]	[School to complete: measure]

4. Sign-off

DPO advice	[School to complete: DPO comments and date]
Decision	[School to complete: approved / approved with conditions / not approved]
Approved by	[School to complete: name, role, date]
Review date	[School to complete: usually within 12 months, or when the supplier changes its terms]

Sources

https://www.chegg.com/en-GB/privacypolicy
https://www.chegg.com/en-US/termsofuse/