Compare tools side by side
Pick two or three tools to see their ratings and the supplier’s answers next to each other. Useful when you’re deciding which one your school should use.
| Field | NetSupport DNA (Risk Index) |
|---|---|
| Staff rating | Amber Training depends on plan or settings |
| Pupil rating | Amber Training depends on plan or settings |
| Main use | Web filtering and online monitoring |
| SupplierThe company that makes and runs the tool. | NetSupport Ltd |
| CategoryWhat sort of tool it is, for example a chatbot or a lesson-planning helper. | device monitoring / safeguarding |
| Pupil-facingWhether pupils use it directly, or only staff. Pupil use needs extra care. | yes - monitors pupils |
| Processor or controllerA processor only uses data on your school’s instructions. A controller makes its own decisions about the data, which means your school has less say. | school runs it on its own servers; NetSupport has no access |
| Where data is storedWhich country the data is stored in. UK or EU storage is usually simpler for schools. | on the school's own servers |
| Trains AI models on inputsWhether what you type (or upload) may be used to improve the supplier’s AI. “No” is what you want for anything about pupils or staff. | not applicable - contextual risk scoring runs locally |
| How long inputs are keptHow long the supplier keeps what you type before deleting it. | set by the school |
| Data processing agreement (DPA)The data processing agreement: the contract that sets out how the supplier must look after your school’s data. | not stated |
| Signs individual DPAs with schoolsWhether the supplier will sign a data agreement with your school specifically, rather than just standard online terms. | not stated |
| UK GDPR representative / DPOWhether the supplier names a data protection officer or UK representative you can contact about data questions. | not stated |
| Minimum ageThe youngest age the supplier allows to use the tool. Check this before any pupil uses it. | not stated |
| Key safety noteAnything else worth knowing, such as admin controls or content filtering. | can record typed phrases, screenshots, screen recordings and optionally webcam images |
| Research statusHow complete our research on this tool is. | sourced |
| Last checked | 2026-10-23 |
Ratings are a rules-based summary of each supplier’s published terms. Not legal advice. How we rate tools