Is NetSupport DNA (Risk Index) safe for UK schools?

AI Prefect rates NetSupport DNA (Risk Index) Amber for staff use (Training depends on plan or settings; Processor/controller role depends on how it is used; Data may be stored outside the UK/EU; safeguards not stated; No school DPA found) and Amber for pupil use (Training depends on plan or settings; Processor/controller role depends on how it is used; Data may be stored outside the UK/EU; safeguards not stated; No school DPA found; Minimum age not stated). This is based on the supplier's published documents, last checked 2026-10-23. It is not legal advice; complete your own DPIA.

Does NetSupport DNA (Risk Index) train on our data?

According to the supplier's published documents: not applicable - contextual risk scoring runs locally.

What age is NetSupport DNA (Risk Index) for?

Not stated. The supplier does not publish a minimum age we could find.

Is there a safer alternative to NetSupport DNA (Risk Index)?

Better-rated tools with the same main use and sector: Lightspeed Alert / Filter (amber), Securly (filter and AI Chat) (amber), Impero (classroom management / wellbeing) (amber).

NetSupport DNA (Risk Index)

NetSupport Ltd · device monitoring / safeguarding · Last checked 2026-10-23

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Rating: a rules-based summary of the supplier’s published terms. Not legal advice and not a substitute for a DPIA. How it’s worked out

Staff and pupils: AMBER Use with caution

Why amber:

Training depends on plan or settings
Processor/controller role depends on how it is used
Data may be stored outside the UK/EU; safeguards not stated
No school DPA found

How is this rated?

Key facts

Trains on what you type: Depends / see detail
Where data is stored: Other / unclear
Minimum age: Not stated
Use case: Web filtering and online monitoring
Sector: Schools
Research status: Sourced

Safer alternatives

Same main use (Web filtering and online monitoring) and sector, rated better for the same audience. Alternatives are suggested from our published ratings; check they meet your needs. How alternatives are chosen

Staff and pupils

Lightspeed Alert / Filter · Amber
1 caution point (this tool: 4): No school DPA found
Securly (filter and AI Chat) · Amber
1 caution point (this tool: 4): Data may be stored outside the UK/EU; safeguards not stated
Impero (classroom management / wellbeing) · Amber
3 caution points (this tool: 4): Data may be stored outside the UK/EU; safeguards not stated

New here? Each field has a short explanation underneath. Our getting started guide explains what to look for and what to do next.

About the tool

SupplierThe company that makes and runs the tool.: NetSupport Ltd
WebsiteWhere we found the main information about the tool.: https://www.netsupportdna.com/education/safeguarding/
CategoryWhat sort of tool it is, for example a chatbot or a lesson-planning helper.: device monitoring / safeguarding
Pupil-facingWhether pupils use it directly, or only staff. Pupil use needs extra care.: yes - monitors pupils

Your data

Processor or controllerA processor only uses data on your school’s instructions. A controller makes its own decisions about the data, which means your school has less say.: school runs it on its own servers; NetSupport has no access
Where data is storedWhich country the data is stored in. UK or EU storage is usually simpler for schools.: on the school's own servers
Trains AI models on inputsWhether what you type (or upload) may be used to improve the supplier’s AI. “No” is what you want for anything about pupils or staff.: not applicable - contextual risk scoring runs locally
How long inputs are keptHow long the supplier keeps what you type before deleting it.: set by the school

Agreements and contacts

Privacy noticeThe supplier’s privacy notice: their own explanation of what they do with personal data.: https://www.netsupportdna.com/education/data-protection/
Data processing agreement (DPA)The data processing agreement: the contract that sets out how the supplier must look after your school’s data.: not stated
Signs individual DPAs with schoolsWhether the supplier will sign a data agreement with your school specifically, rather than just standard online terms.: not stated
UK GDPR representative / DPOWhether the supplier names a data protection officer or UK representative you can contact about data questions.: not stated

Age and safety

Minimum ageThe youngest age the supplier allows to use the tool. Check this before any pupil uses it.: not stated
Key safety noteAnything else worth knowing, such as admin controls or content filtering.: can record typed phrases, screenshots, screen recordings and optionally webcam images
Research statusHow complete our research on this tool is.: sourced

Sources

netsupportdna.comhttps://www.netsupportdna.com/education/safeguarding/
resources.netsupportsoftware.comhttps://resources.netsupportsoftware.com/resources/gdpr/NetSupport%20DNA%20Education%20GDPR.pdf
netsupportdna.comhttps://www.netsupportdna.com/education/data-protection/

Change history

No changes recorded since this entry was first published.

See all recent changes

Quick answers

Is NetSupport DNA (Risk Index) safe for UK schools?: AI Prefect rates NetSupport DNA (Risk Index) Amber for staff use (Training depends on plan or settings; Processor/controller role depends on how it is used; Data may be stored outside the UK/EU; safeguards not stated; No school DPA found) and Amber for pupil use (Training depends on plan or settings; Processor/controller role depends on how it is used; Data may be stored outside the UK/EU; safeguards not stated; No school DPA found; Minimum age not stated). This is based on the supplier's published documents, last checked 2026-10-23. It is not legal advice; complete your own DPIA.
Does NetSupport DNA (Risk Index) train on our data?: According to the supplier's published documents: not applicable - contextual risk scoring runs locally.
Where is NetSupport DNA (Risk Index) data stored?: on the school's own servers.
What age is NetSupport DNA (Risk Index) for?: Not stated. The supplier does not publish a minimum age we could find.
Is there a safer alternative to NetSupport DNA (Risk Index)?: Better-rated tools with the same main use and sector: Lightspeed Alert / Filter (amber), Securly (filter and AI Chat) (amber), Impero (classroom management / wellbeing) (amber).

Generated only from the facts above. “Not stated” means the supplier doesn’t publish it.

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