Smoothwall Monitor
Smoothwall (Qoria) · safeguarding / digital monitoring · Last checked 2026-10-23
Rating: a rules-based summary of the supplier’s published terms. Not legal advice and not a substitute for a DPIA. How it’s worked out
Staff and pupils: AMBER Use with caution
Why amber:
Key facts
- Trains on what you type
- Not stated
- Where data is stored
- Mixed
- Minimum age
- Not stated
- Use case
- Web filtering and online monitoring
- Sector
- Schools
- Research status
- Sourced
Safer alternatives
Same main use (Web filtering and online monitoring) and sector, rated better for the same audience. Alternatives are suggested from our published ratings; check they meet your needs. How alternatives are chosen
Staff and pupils
- Lightspeed Alert / Filter · Amber
1 caution point (this tool: 4): No school DPA found - Securly (filter and AI Chat) · Amber
1 caution point (this tool: 4): Data may be stored outside the UK/EU; safeguards not stated - Impero (classroom management / wellbeing) · Amber
3 caution points (this tool: 4): Data may be stored outside the UK/EU; safeguards not stated
New here? Each field has a short explanation underneath. Our getting started guide explains what to look for and what to do next.
About the tool
- SupplierThe company that makes and runs the tool.
- Smoothwall (Qoria)
- WebsiteWhere we found the main information about the tool.
- https://smoothwall.com
- CategoryWhat sort of tool it is, for example a chatbot or a lesson-planning helper.
- safeguarding / digital monitoring
- Pupil-facingWhether pupils use it directly, or only staff. Pupil use needs extra care.
- yes - monitors pupil devices
Your data
- Processor or controllerA processor only uses data on your school’s instructions. A controller makes its own decisions about the data, which means your school has less say.
- processor (school is controller)
- Where data is storedWhich country the data is stored in. UK or EU storage is usually simpler for schools.
- primarily UK, with some access/processing in the US under contractual safeguards
- Trains AI models on inputsWhether what you type (or upload) may be used to improve the supplier’s AI. “No” is what you want for anything about pupils or staff.
- not stated
- How long inputs are keptHow long the supplier keeps what you type before deleting it.
- screenshots, text and redacted data kept 15 months then deleted
Agreements and contacts
- Privacy noticeThe supplier’s privacy notice: their own explanation of what they do with personal data.
- https://d180ur4pf89izg.cloudfront.net/uploads/asset/attachment/5757/Privacy_Policy_-_Smoothwall_Monitor.pdf
- Data processing agreement (DPA)The data processing agreement: the contract that sets out how the supplier must look after your school’s data.
- not stated
- Signs individual DPAs with schoolsWhether the supplier will sign a data agreement with your school specifically, rather than just standard online terms.
- not stated
- UK GDPR representative / DPOWhether the supplier names a data protection officer or UK representative you can contact about data questions.
- not stated
Age and safety
- Minimum ageThe youngest age the supplier allows to use the tool. Check this before any pupil uses it.
- not stated
- Key safety noteAnything else worth knowing, such as admin controls or content filtering.
- AI flags are reviewed by a UK-based, DBS-checked human moderation team who can see screenshots and typed/viewed text
- Research statusHow complete our research on this tool is.
- sourced
Sources
- monitorhelp.smoothwall.comhttps://monitorhelp.smoothwall.com/hc/en-gb/articles/6855151365020-Frequently-Asked-Questions-About-Monitor
- d180ur4pf89izg.cloudfront.nethttps://d180ur4pf89izg.cloudfront.net/uploads/asset/attachment/5757/Privacy_Policy_-_Smoothwall_Monitor.pdf
Change history
No changes recorded since this entry was first published.
Quick answers
Is Smoothwall Monitor safe for UK schools?
- AI Prefect rates Smoothwall Monitor Amber for staff use (Doesn’t say whether it trains on what you type; Data may leave the UK/EU; safeguards stated but no school DPA found; No school DPA found; 3 of 6 key fields not stated) and Amber for pupil use (Doesn’t say whether it trains on what you type; Data may leave the UK/EU; safeguards stated but no school DPA found; No school DPA found; 3 of 6 key fields not stated; Minimum age not stated). This is based on the supplier's published documents, last checked 2026-10-23. It is not legal advice; complete your own DPIA.
Does Smoothwall Monitor train on our data?
- Not stated. We could not find a published statement from the supplier on whether Smoothwall Monitor trains its AI on what users type.
Where is Smoothwall Monitor data stored?
- primarily UK, with some access/processing in the US under contractual safeguards.
What age is Smoothwall Monitor for?
- Not stated. The supplier does not publish a minimum age we could find.
Is there a safer alternative to Smoothwall Monitor?
- Better-rated tools with the same main use and sector: Lightspeed Alert / Filter (amber), Securly (filter and AI Chat) (amber), Impero (classroom management / wellbeing) (amber).
Generated only from the facts above. “Not stated” means the supplier doesn’t publish it.
Spotted something out of date? Suppliers change their terms. Tell us and we will re-check it. This page is not legal advice; complete your own DPIA.